Empower Residents · Streamline Services · Build Trust
Your city’s digital front door for non-emergency service requests. Enable residents to report issues directly from their phone — and give staff the tools to resolve them fast.
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Trusted Nationwide
500+
Municipalities
18+
Years
50
States
99.9%
Uptime
THE PROBLEM
Most municipalities still rely on scattered phone calls, emails, and paper forms. The result?
01
Repetitive calls and emails about routine issues consume valuable staff time that could be spent on higher-priority work.
02
Residents struggle to report issues outside business hours, leaving problems unaddressed until offices reopen.
03
Without a centralized system, service requests fall through the cracks and leave residents waiting indefinitely.
04
Citizens are left in the dark about request status, eroding trust in local government responsiveness.
WHAT IS IT
An online platform designed for local governments to handle non-emergency service requests and enhance communication with residents.
Citizens report concerns like potholes, garbage delays, or vandalism — while city officials monitor, prioritize, and resolve reports in real time.
KEY FEATURES
A complete toolkit replacing scattered calls, emails, and paper forms with one powerful platform.
All requests funneled into a single dashboard for efficient tracking, assignment, and resolution across departments.
Residents submit requests anytime from smartphones or tablets — true 24/7 accessibility for your community.
Requests auto-route to the right department with zero manual sorting, dramatically speeding up response times.
Insights into request trends, departmental performance, and community needs with built-in reporting tools.
Automatic updates at every stage keep residents informed — building trust and transparency with your community.
Enterprise-grade hosting ensures resident information stays protected and compliant with data privacy regulations.
HOW IT WORKS
A streamlined workflow keeping both residents and staff on the same page from start to finish.
1
Citizens use the web portal or mobile app to report issues like potholes, graffiti, or missed trash — with photos and GPS location.
2
The system categorizes each request and routes it to the appropriate department — no manual sorting required.
3
Staff resolves the issue while residents get automatic status updates at every step — building trust and accountability.
See how MyCityGov’s 311 CRM can streamline requests, improve response times, and build lasting trust with your residents.
618-799-6494
