311 Citizen Reporting CRM
311 CRM
311 Citizen Reporting CRM
Empower Residents. Streamline City Services. Build Trust.
The MyCityGov 311 Citizen Reporting CRM is your city’s digital front door for non-emergency service requests. It enables residents to report issues—like potholes, graffiti, or missed trash pickups—directly from their phone or computer, while giving your staff the tools to track, prioritize, and resolve them efficiently.
✅ Key Features
🛠️ Centralized Request Management
All citizen requests are funneled into a single, easy-to-use dashboard, allowing for efficient tracking and resolution.
📱 Mobile-Friendly Interface
Residents can submit requests anytime, anywhere, using their smartphones or tablets.
🔄 Automated Workflows
Requests are automatically routed to the appropriate departments, reducing manual intervention and speeding up response times.
📊 Real-Time Reporting
Gain insights into request trends, departmental performance, and community needs with built-in analytics tools.
🔔 Status Updates
Keep residents informed with automatic notifications at each stage of the request process.
🔐 Secure Data Handling
Hosted on secure servers, ensuring that resident information is protected and compliant with data privacy regulations.
