311 citizen request software
Residents report potholes, streetlights, and code issues from a phone or computer. Your staff see every request in one place and track it until it is closed.
Citizen request management
Residents attach a photo so crews know what they are looking for before they roll.
One tap captures the location of the problem from the resident’s device.
Requests go to the staff who handle them instead of a general inbox.
Residents hear back when their request is received, in progress, and closed.
Open requests in one list, managed from the same dashboard as your website.
When the AI chatbot cannot resolve a question, it can open a 311 request.
Municipal mobile app
Smart 311 is built into the MyCityGov municipal mobile app, so residents can report an issue with a photo and location and get status updates as a notification.
How it works
A short form with a photo and location, on the website or app.
The request lands with the right department.
Staff update the status as work happens.
The resident sees the request closed.
311 software questions
No. Smart 311 is an online service request system. It gives a small staff one list to work from instead of phone messages and emails.
Ask us about the options for your community. We set up the request form around how your staff want to receive and follow up on reports.
Smart 311 is included in the Municipal Pro plan and available as an add-on. Contact us to talk through your current setup.
Tell us how requests reach you today and we will show you how Smart 311 would handle them.
