As an IT director or city administrator, you’re likely facing the challenge of selecting a technology partner who can deliver a secure, accessible, and citizen-friendly municipal website. In today’s rapidly evolving digital landscape, the stakes have never been higher. Your website isn’t just a digital brochure—it’s the primary gateway through which residents access services, pay bills, apply for permits, and engage with local government.
The vendor selection process can feel overwhelming, especially when you’re balancing tight budgets, compliance requirements, and the need for long-term support. This comprehensive checklist will walk you through the essential criteria to evaluate potential partners, helping you make an informed decision that serves your community for years to come.
Your Essential Vendor Evaluation Checklist
1. Government Experience and Track Record
Municipal websites have unique requirements that differ significantly from private sector projects. Vendors must understand government procurement processes, public records laws, accessibility mandates, and the political dynamics of local government.
2. Compliance and Security Certifications
Non-compliance with ADA, WCAG 2.1 AA standards, or Section 508 can result in costly lawsuits and loss of federal funding. With cyberattacks on local governments increasing by 50% over the last five years, security cannot be an afterthought.
3. Content Management System (CMS) Capabilities
Your staff—not just IT professionals—will need to update content regularly. A well-organized, intuitive CMS is essential for keeping information current and maintaining an effective web presence.
Ready to Transform Your Municipal Website?
At mycitygov.com, we specialize in helping local governments navigate digital transformations successfully. Our team has decades of combined experience serving municipalities of all sizes.