City staff are overwhelmed by repetitive questions about hours, permits, and basic services?

Residents often wait hours — or days — for answers to questions that could be answered instantly?

City Chatbot

Citizens can’t easily find what they need, leading to frustration and more inbound calls?

When offices close, support disappears — even though residents still need answers?

Municipal Chatbot

The MyCityGov Chatbot is an intelligent, conversational assistant that lives directly on your municipal website. Trained on your city's most important data and frequently asked questions, it delivers instant answers and automated support to the community.

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Transform Your City Services with the MyCityGov AI Chatbot

Gone are the days of long hold times, buried forms, and confusing city websites. The MyCityGov Chatbot is a fully integrated, AI-powered virtual assistant built for municipalities ready to modernize how they serve the public. Whether answering FAQs, guiding residents through service requests, or providing updates on local events — this chatbot works 24/7 to improve citizen satisfaction and reduce staff workload.

✅ Key Features

🕒 Always Available

The chatbot never takes a break. Residents can ask questions or submit requests 24/7 — even outside of office hours.

💬 Instant, Accurate Responses

From permit instructions to contact info for departments, the bot responds in seconds using city-specific data.

🔗 Integrated with City Services

Seamlessly connects with tools like 311 service request systems, city calendars, and department pages.

🧑‍🤝‍🧑 Accessible for Everyone

Easy to use on desktop or mobile, with user-friendly language and ADA-friendly design.

🔍 Smart Search Integration

The chatbot intelligently scans your city’s website content to surface the most relevant answers — even if residents don’t phrase questions perfectly.

🧠 AI Learning & Updates

Built with adaptive AI, the chatbot continuously improves over time.