24/7 Citizen Support. Zero Wait Times.
Give your residents instant answers to common questions — about permits, trash pickup, events, and more — while freeing your staff to handle what matters most.
AI Municipal Chatbot
Proven Results
94%
Auto-Resolved
< 3s
Avg Response
24/7
Availability
12+
Languages
THE CHALLENGE
Staff can’t answer every call instantly. But an AI chatbot can.
01
Over 70% of 311 calls are simple information requests that don’t require a human agent — yet they consume hours of staff time every day.
02
City hall closes at 5 PM, but resident questions don’t stop. Without 24/7 support, issues pile up overnight.
03
Non-English speakers struggle to access city services. Multilingual staff are expensive and hard to find.
04
Residents can’t find answers on complex government websites with dozens of departments and hundreds of pages.
THE SOLUTION
Our Municipal Chatbot crawls your city website, meeting minutes, and service databases to build a knowledge base unique to your municipality.
Residents get instant, accurate answers — and when the chatbot can’t help, it seamlessly hands off to a live agent or creates a 311 request.
KEY FEATURES
Purpose-built for local government. Not a generic chatbot with a municipal skin.
Understands natural language, context, and follow-up questions — not rigid keyword matching. Residents get human-like answers instantly.
Auto-detects and responds in the resident’s language — Spanish, Chinese, Arabic, French, and more — no configuration needed.
Seamlessly creates service requests when the chatbot can’t resolve an issue, routing directly into your Smart311 or existing CRM system.
When complex issues need a human touch, the chatbot smoothly transfers the conversation with full context to your staff.
See what residents ask most, identify service gaps, track resolution rates, and measure citizen satisfaction in real-time.
Customize colors, avatar, greeting messages, and personality to match your city’s brand and tone of voice.
HOW IT WORKS
No complex integrations. No months of training. Just fast, accurate AI that works.
1
We crawl your city website, ordinances, FAQs, and service pages to build the chatbot’s knowledge base.
2
Configure your branding, set conversation flows, define escalation rules, and test with real questions.
3
Deploy the chatbot widget on your website. Residents start getting instant answers immediately.
4
Review analytics, refine answers, expand knowledge base, and continuously improve citizen satisfaction.
USE CASES
From trash day to tax deadlines — residents get answers in seconds, not minutes on hold.
See how MyCityGov’s AI Chatbot can reduce call volume, improve satisfaction, and modernize your citizen experience.
618-799-6494
